International postage - cable inquiry? Lost in transit

[Zorba the Geek]

Hi Marc,

Just thought I'd check in here at the forum to see if you received my last support email. I am based in Melbourne Australia and purchased my d8bridge software on December the 8th. Unfortunately, however, my cable has still not arrived. I realize that there are often postal delays over the Christmas and New Year's period, but it is now nearly a month since the original cable was sent out.

Could you please check your d8bridge website support emails and get back to me. It would be greatly appreciated. I am really eager to get started with your software, especially after hearing the positive reports so far!

Thanks and kind regards,
George

[Marc Girard]

I just answered your email. I'm sending another cable right away. Sorry about that situation!

[Zorba the Geek]

Hi again Marc,

Thank you for getting on to this so quickly and for sending out another cable.
It is much appreciated. Thank you!!

Kind regards,
George

[Marc Girard]

Hello George,

I'm back from the postal office. They told me my package could take up to 6 weeks maximum to reach Australia. That being said, I shipped your first cable on around the 8th of December. It "could" take 2 more weeks for the first cable to reach you. None of the less, I shipped a second cable to you just to make sure you get it. Please let me know when you receive it, we could "time" the postal services! Thanks!

[Zorba the Geek]

Hi again Marc,

I'm sorry about all the trouble this simple cable has caused. I had no idea that postage could take up to 6 weeks! I'm not sure why this would be the case, given that US post generally takes a week or two at most (that is USPS Priority Mail, not even Express or Guaranteed service). Either way, I'm sure something will arrive soon enough. I'll be sure to give the homing pigeons a drink and some rest before their return flight! I am so keen to try out your d8bridge software, therefore maybe I was a little premature in pestering you over the cable delivery time. Thank you for being so generous and sending out a second cable and I'll be sure to let you know when one or both arrive.

Kind regards,
George

[Red Carpet]

hi marc could you send me another cable too

because now i got my new computer and as soon as i putt the midi ports in place and do a restart of the computer and i get to the inlog screen my mouse arrow starts wiggling all over the place and clicking randomly when i turn off the d8b power supply the wiggling stops emediatly and every thin is allright again so maybe there is a foult in the wiring of the cable