David,
I think Perfect Circuit stated that the employee made a mistake. I don't know exactly what happened, but he/she probably was supposed to go through and check the unit.
He/she didn’t check the unit and didn't want to get into trouble so he/she said "yes, I did" hoping for the best. Well it backfired. The owners want to get the thing shipped right? Good business to get it out the door quickly.
I know I have shipped you at least one thing David as I recall - I think a d8b card? Pretty sure of that… anyway, for sure I know that Australia is a long way from Los Angeles and also I have had things show up here from Australia (by boat due to weight) and it barely made it, let me tell ya.
So when I shipped you the product I made sure it worked when it left here and definitely over packaged it. I think you said it could have just dropped out of the plane into your yard and it would have survived the fall. I was not only flattered by that statement it made me laugh.
But that is here nor there. I am a smart business minded guy that sees things through to the worst of what could happen. I am not excusing this employee but he/she might not have had the wherewithal to think things through all the way to Australia and according to the owners, they reprimanded him/her and hopefully a lesson learned. Of course it is Business 101, but there are owners and there are people who work for the owners; the truth, as I see it, and I see it all the time is... there are two different mind sets. One is not any better than the other, it is just different.
Please be glad you have these people that want to make things right. I will come back to the poser in Michigan (Afroreach, Neo, Vincz Pvel) that basically blatantly stole from me. A couple other losers did the same thing too. If I may be so bold this is 12 year old mentality – They think it will be okay and then it’s deer in the headlights! I am not sure you got deer Down-under, so you might have to look that expression up.
I am equally sure that this employee feels like ... well you know (not good). I have no idea why I feel I must comment on this as I have nothing what-so-ever to do with any of it, but I think there always is and often comes back to trust, if this employee doesn't learn from this experience then he/she might be looking for another job. It really comes down to trust.
Over and out!
Michael